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The Furniture Chronicles: The End Table Saga

Welcome to part one of what will likely be a few parts to The Furniture Chronicles.  The alternative title could be “How I Might Have Gotten Hoodwinked by an Online Furniture Retailer” or the more optimistic, How Weirs Furniture Saved the Day!  But, both of those parts of the story are yet to be written, so stay tuned…

One of the agreements that my husband and I made after we finished renovating the house was that we would take our time furnishing it.  (That agreement was likely made when we purchased the house, too.)  We didn’t want to rush into buying things we wouldn’t love.  While the renovation was its own adventure, it will be two years since we settled back in this coming June.

The Furniture Chronicles:  The End Table Saga, Part I

At the beginning of October, I found the perfect end tables and coffee table for our living room.  Max and Russ was having a sale, so I ordered them.  By the end of October, I hadn’t heard a peep from them.  I called and emailed a couple times until someone finally called back and gave me a delivery estimate in the “next two weeks.”  At the beginning of December, they still hadn’t been delivered, so I called back and left messages asking for an update.  No response.  None.  At that point, I contacted Bernhardt directly and asked for their assistance.  They told me that delivery would happen within the next week or so.  Sun Delivery finally called to set up delivery the week before Christmas.  I set it up, arranged for our office assistant to meet the delivery truck because I need to be at school, and crossed my fingers that everything would be ready for us to host Christmas.

Sun Delivery, the “white glove delivery” service, showed up with the table tops and none of the hardware.  My office assistant asked what I wanted to do and I told her to refuse partial delivery.  Given how unprofessional everything had been handled up until that point, I had little hope that we would receive the hardware.  No one called me to apologize, to follow up, to try and reschedule delivery.  Not a peep from Sun Delivery nor Max and Russ.  I reached out to Bernhardt who referred me back to the retailer – who still would not return emails or phone calls.

At that point, I initiated a chargeback with my credit card company.  They granted it until a couple weeks ago, when I received correspondence that showed that merchant said that it was a correct charge.  I sent in correspondence that showed their lack of response to any of my emails.  The dispute is still open, and when I contacted my credit card company this weekend, they said that I need to file additional paperwork showing what I expected to receive and what I actually received.  (Never mind the fact that I never received the merchandise?)

journey of doing - the furniture chronicles - part oneP I N I T

source: bernhardt

The Furniture Chronicles:  The (Hopeful) Solution

Knowing that my mom has plenty to say about my lack of end tables (and coffee table), I reached out to Weir’s to see if they carried the tables.  I’ve purchased almost all of our furniture from them, and I haven’t been disappointed.  They didn’t stock the tables, but they could special order them for me.  Not only did they special order them (and give me a delivery time frame), but they gave me the semi-annual sale price.  (I also moved the old end tables (that we’ve been using as nightstands) into the living room for our Super Bowl party.  I’m tired of hearing my mom complain about that.)

And that, my friends, is why you should source furniture locally.

Stay tuned for part two of the furniture chronicles (working title of “How My New Mattress Injured My Back at the End of 2017”), which will surely follow Wednesday’s visit from the mattress technician.

journey of doing - the furniture chronicles - part oneP I N I T

  • Bri @ My Life As... - Oh my goodness! I would be so livid! I really hope that the charges get reversed for you. That is absolutely ridiculous! I’m glad that you got a solution for the tables though!ReplyCancel

  • Ashley - The Wandering Weekenders - I can’t believe how rude and unprofessional that furniture company is! I wouldn’t have accepted it without the hardware either and I can’t believe that your credit card is not refunding you either! Hopefully it all works out in the end and you get your money back!ReplyCancel

  • Biana - Ugh I’m so sorry that you’re having to deal with this! Furnishing a home takes so much time an effort, so I don’t blame you for wanting it to be perfect and to your taste!ReplyCancel

  • SMD - I am not a slow furnisher. I’m with your mom, I could not live without side tables!

    Screw any companies involved with the first delivery. Never again.ReplyCancel

  • Betsy - How terrible! I can’t believe that companies today still have terrible customer service like that. With things like yelp and stuff it’s really easy for people to find those reactions and not shop there!ReplyCancel

  • Emily @ Martinis & Bikinis - Oh my goodness! How frustrating and time consuming on your behalf to receive noting on time and then just some parts for the whole package. Customer reviews can make or a break a business these days. So that you can do or “threaten” to make one to get your furniture shipped ASAP and a partial refund for ALL the inconvenience. xo Emily @ Martinis & BikinisReplyCancel

  • Laura - Ugh things like that drive me crazy! What a bummer! My mom had a similar problem with a coffee table from Wayfair – it had a glass top and arrived shattered. It was a nightmare to get the refund and the credit card company had to get involved, etc. Sorry you had such a headache with it! The tables are super pretty though!!ReplyCancel

  • Mandy - I don’t understand why it matters that you have end tables or not. I guess for drinks? But still, travel is way more fun than buying end tables! 😉 Glad everything worked out and you got some end tables for a decent price in time for the super bowl. (Now, hopefully, you’ll get your money back for the end tables you didn’t receive.)ReplyCancel

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